hackney council repairs

55% of repairs being reported in the service now do not require a call. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. There is a reusable nappy community that organises events and provides support. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. Hackney's ambition for housing. @hackneycouncil. We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. Based on what we learnt, we designed and implemented some changes to the service. Requests for repairs to communal areas should also be made through the repairs contact centre. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. More. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. The time came.for me to focus on progression and not just job comforts. 6617101. Dependencies It's a Next.js app that works with: Service API for Repairs. I am asking anyone who reads this to think more deeply about what institutional racism is. so residents can report the repairs they need on their homes, online 24/7. Select a security question. The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. Skip to main content. Calls Landing Coventry CV4 OEH It also allows them to book appointment slots for more simple repairs at a time that suits them. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. In June 2022 the Council received 14,000 calls relating to repairs. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. We can also advise you on setting up a school composting scheme. Leeds, LS2 7EW There are separate processes for: You can also write to us or telephone using the contact details below. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. Please sign in with your Hackney email account. 0113 212 0687 PO Box 4771 Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. The dxw newsletter is a regular update on what we've been doing and thinking about. If you have any issues with Repairs Hub, . Examples of immediate repairs include: We will attend an emergency repair within 24 hours. To request a repair for a communal area, please call customer services 0208 356 3691. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. Ferris is available on the, 18 March 2023, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, 17 June 2023, 11 am to 3 pm Shacklewell Primary School, Shacklewell Row, E8 2EA, 16 September 2023, 11 am to 3 pm Grazebrook Primary School, Lordship Rd, N16 0QP, 25 November 2023, 11 am to 3 pm Thomas Fairchild School, Forston St, N1 7HA, 16 March 2024, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone). This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. Choose this option to start a new form -. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. 0345 257 7520 Repairs Hub. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. If you have an unused laptop that still works consider donating it to a local school or community project. Tel:0300 111 3000 1 King's Cross Bridge Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. We do our best to give you great services, but theres always room for improvement. If you own the property, please see our leaseholder contact details page. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. Damp in walls and ceilings can be caused by condensation. We will attend to a normal repair within 21 workingdays. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. are moving! They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. For this I am truly sorry. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. ". Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. Great place to work. The dxw newsletter is a regular update on what we've been doing and thinking about. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. A good start. Calls Landing If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). Please sign in with your Hackney email account. We still have a way to go but we are making good progress towards achieving our aim. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. Our repairs telephone number is 020 8356 3691. This service will allow you to raise all non-emergency repairs. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. This page is for general complaints about Council services. This work took four weeks. That means freeing up time for a busy call centre agent to process more complex cases. Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Please contact your manager if you have issues signing in. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. Items are assessed and categorised based on recommended retail price (RRP) and condition. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Whilst 30% of the repair reports not requiring a call is positive, the majority of repairs still needed a call-back from the call centre. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. The next steps are to complete ongoing reviews of the service. Fax: 024 7682 0001, Housing Ombudsman Service The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. Between 2018 and 2020, Hackney is building 2,000 new homes. These acts of reuse help our community and reduce waste. The statement is clear that the Macpherson definition is still relevant today. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. The proposals for each play area follow work to refurbish play areas at four other parks this year. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. If youd give it to a friend, you can bring it? The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. glazing repairs to shared doors or stairway windows, structure and external walls to your block. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. Around half of. Beta This is a new service - your feedback will help us to improve it. The donation period for March 2023 is between 1 and 29 March 2023. If you have a complaint, please let us know and we will do our best to resolve the issue. If the repair requires extra work or scaffolding then the repair timescales do not apply. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. They can book appointments for simple repairs themselves at times that suit them.

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